International delivery
Nanokeratin System ships from Israel to about 150 destinations. This guide explains how international delivery works and links to a dedicated page where we have one for your country.
Not sure which products you need? The Hair Finder matches products to your hair goal, for home care or for salon treatments.
How international delivery works
- Orders are dispatched from Israel with Israel Post EMS. Tracking is provided after dispatch where available; once the parcel reaches your country, the local postal operator may also show tracking.
- Prices are shown in US dollars. Enter your address in the cart to see the delivery charge for your destination before you pay.
- Free EMS shipping on orders of $500 or more. For Denmark, Finland, Iceland, Norway, Sweden, Russia, the Bahamas, Gibraltar and Tajikistan, free shipping starts at $600.
- Delivery times vary by destination and depend on customs and the local postal service.
- Import duties, import VAT or GST, and handling fees may apply depending on your country and the order value. Our prices do not include these charges and we do not collect them at checkout; where they apply, the recipient pays them to the local authorities or carrier. See section 7 of our Shipping Policy.
- If your country is not available at checkout, we cannot currently deliver there online. Message us on WhatsApp and we will tell you what is possible.
Saudi Arabia, Kuwait, Qatar and Oman
Online checkout is not available for these countries yet. If you are in Saudi Arabia, Kuwait, Qatar or Oman, you are welcome to message us on WhatsApp: tell us your country and the products you are interested in, and we will check shipping availability, the price and payment options for you.
Ask about ordering on WhatsApp
Salons and professionals
Professional products can be ordered from this store. Training, protocols and professional videos are in the PRO AREA for approved professionals – apply here. Use the Hair Finder and choose Salon treatment to match products to each service.
Destinations
Find your country below. Where we have a dedicated page, the country name links to it.
North America
- Canada
- St. Pierre & Miquelon
- United States – dedicated page with products and delivery details
Europe
- Albania
- Andorra
- Armenia
- Austria – see our Europe page
- Azerbaijan
- Belgium – see our Europe page
- Bosnia & Herzegovina
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark – see our Europe page
- Estonia
- Finland – see our Europe page
- France – see our Europe page
- Georgia
- Germany – see our Europe page
- Gibraltar
- Greece
- Hungary
- Iceland
- Ireland – dedicated page with products and delivery details
- Italy – see our Europe page
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Moldova
- Monaco
- Montenegro
- Netherlands – see our Europe page
- North Macedonia
- Norway – see our Europe page
- Poland
- Portugal – see our Europe page
- Romania
- Serbia
- Slovakia
- Slovenia
- Spain – see our Europe page
- Sweden – see our Europe page
- Switzerland – see our Europe page
- Ukraine
- United Kingdom – dedicated page with products and delivery details
- Vatican City
Middle East and North Africa
- Bahrain
- Djibouti
- Egypt
- Jordan
- Maldives
- Mauritania
- Morocco
- Tunisia
- Türkiye
- United Arab Emirates – dedicated page with products and delivery details
Asia
- Bangladesh
- Cambodia
- China
- Hong Kong – dedicated page with products and delivery details
- India – dedicated page with products and delivery details
- Indonesia
- Japan
- Kazakhstan
- Kyrgyzstan
- Laos
- Macao SAR China
- Myanmar (Burma)
- Nepal
- Philippines
- Singapore
- South Korea
- Sri Lanka
- Taiwan
- Tajikistan
- Thailand
- Uzbekistan
- Vietnam
Oceania
- Australia – dedicated page with products and delivery details
- Cook Islands
- Fiji
- French Polynesia
- Nauru
- New Caledonia
- New Zealand – dedicated page with products and delivery details
- Papua New Guinea
- Vanuatu
Latin America and the Caribbean
- Argentina
- Aruba
- Bahamas
- Brazil
- Chile
- Colombia
- Costa Rica
- Curaçao
- Ecuador
- French Guiana
- Guadeloupe
- Guatemala
- Martinique
- Mexico
- Panama
- Paraguay
- Peru
- Suriname
- Trinidad and Tobago
- Uruguay
- Venezuela
Sub-Saharan Africa
- Angola
- Benin
- Botswana
- Burkina Faso
- Burundi
- Cameroon
- Cape Verde
- Chad
- Congo - Brazzaville
- Congo - Kinshasa
- Côte d’Ivoire
- Eswatini
- Ethiopia
- Gabon
- Ghana
- Guinea
- Guinea-Bissau
- Kenya
- Lesotho
- Madagascar
- Mali
- Mauritius
- Mozambique
- Namibia
- Niger
- Nigeria
- Réunion
- Rwanda
- Senegal
- Seychelles
- Sierra Leone
- South Africa
- Tanzania
- Togo
- Uganda
- Zambia
- Zimbabwe
Ordering & shipping – frequently asked questions
What currency are your prices in?
Prices and checkout are in US dollars. If your bank converts the charge, it may apply its own rate and fees. Prefer to pay in your local currency? Message us on WhatsApp – we can send you a PayPal payment request and confirm which currencies are available for your order. Message us on WhatsApp.
Which payment methods do you accept?
The payment methods available for your order are shown at checkout. Options may vary by market and device.
How much does shipping cost?
Enter your delivery address at checkout to see the available shipping options and their prices before paying. If your order qualifies for free shipping, that option will appear at checkout.
Will I have to pay import charges?
Our prices do not include customs duties, import VAT or GST, or other local charges, and we do not collect them at checkout. If they apply in your country, they are charged by the local authorities or the carrier and paid by the recipient. The amount depends on the destination country and its rules. Read our Shipping Policy.
Is my order tracked? How do I follow it?
For tracked shipments, we normally provide tracking details after dispatch. You can follow the parcel with the dispatch carrier and, where supported, with the local delivery partner once it reaches your country.
How long does it take to dispatch my order?
We process your order after payment and any required checks are complete. Dispatch can be affected by weekends, public holidays and carrier availability. If you need your order by a particular date, contact us before ordering. See our Shipping Policy.
What if my parcel arrives damaged or something is missing?
Please contact us as soon as you can at info@nanoks.com or on WhatsApp at +972 54 430 8876. Include your order number and tell us what is damaged or missing. If there is visible damage, include photos of the parcel, shipping label and affected items where possible. Message us on WhatsApp.
Can I return or exchange a product?
Our voluntary 14-day returns policy applies to eligible unopened products in their original packaging, with any supplied seal intact. Contact us for return instructions or to discuss an exchange. Return shipping costs depend on the reason for the return and applicable law. Your statutory consumer rights still apply. See our Returns Policy.
Do you sell on Amazon, eBay or other marketplaces?
Nanokeratin System does not sell on Amazon or eBay and has not authorised sellers on those two marketplaces. To check another seller, send us the listing at info@nanoks.com.
Do I need an account to order?
No. You can place your order online without registering.
Professional products can also be ordered online without an account. To access and download the training materials and instructions for professional treatments, we recommend registering for Nanokeratin System Membership through our Professional Area. Register for Nanokeratin System Membership.
Can I buy professional products for use at home?
Products labelled for professional use are intended for trained hair professionals. For gradual smoothing and frizz management at home, explore softSmooth Resmooth. Use our Hair Finder to choose your goal and select Home care for suitable options. Shop Resmooth or open the Hair Finder.
Are your products formaldehyde-free?
Yes. Our nanoSmooth Pure, Refortify, Reactive Express, Reactive, Relaminate, nanoKplex and softSmooth product ranges do not contain formaldehyde.
Do you test your products on animals?
No. Nanokeratin System has never tested its products on animals, and we never will.
Are sizes and weights shown on the products?
Check the product page and packaging for the pack size. Depending on the product, the quantity may be shown by volume or weight. If you need the parcel weight for shipping, contact us before ordering.
How do I contact you before I order?
Email us at info@nanoks.com or message us on WhatsApp at +972 54 430 8876. We can help you choose a product or answer questions about your order. Message us on WhatsApp.