Shipping policy
SHIPPING POLICY
Nanokeratin System - nanokeratinsystem.com
Last updated: 22 September 2026
This Shipping Policy applies to orders placed directly through nanokeratinsystem.com (the "Site"), operated by NKS Laboratories Ltd. ("NKS", "Nanokeratin System", "we", "us" or "our").
This Policy should be read together with our Terms and Conditions and our Returns, Refunds & Cancellation Policy. Mandatory rights under applicable law remain unaffected.
1. Shipping destinations
Nanokeratin System ships to destinations made available through the Site, subject to carrier availability, customs requirements, regulatory restrictions and any product-specific shipping limitations.
If a destination is not available at checkout, this generally means that online shipping is not currently available to that destination through the Site.
2. Shipping methods
Orders are currently dispatched from Israel using Israel Post and EMS.
International delivery may involve the national postal operator, delivery partner or customs authority in the destination country.
The shipping method available for a particular order may depend on the destination, parcel size, product type and carrier availability.
3. Shipping charges
Unless expressly stated otherwise, product prices displayed on the Site do not include delivery charges.
Applicable shipping charges are calculated and displayed separately in the cart or at checkout before the order is placed.
Where a promotional or free-shipping offer applies, any specific conditions will be displayed or otherwise communicated as part of the offer.
4. Order processing and dispatch
Orders are processed after payment and any necessary order or payment verification have been completed.
Processing and dispatch may be affected by weekends, public holidays, company closure periods, payment verification, regulatory requirements or carrier availability.
Where an estimated processing or dispatch time is shown on the Site or provided in an order communication, it is an estimate unless expressly stated to be guaranteed.
5. Delivery times
Delivery dates and transit times are estimates unless expressly stated otherwise.
Delivery may be affected by factors outside our reasonable control, including:
· customs clearance
· local postal or courier operations
· security or transport disruptions
· regulatory inspections
· public holidays
· weather conditions
· other carrier or infrastructure delays
Where mandatory consumer law provides a specific delivery right, deadline or remedy, that law takes priority.
6. Tracking
Where tracking is available, tracking information will normally be provided after dispatch.
Tracking may initially be provided through Israel Post or EMS and, after the shipment reaches the destination country, may also be available through the local postal or delivery partner.
Tracking updates are generated by the relevant carrier and may not always appear in real time.
7. Customs, import VAT, duties and local charges
International orders may be subject to customs duties, import VAT, brokerage fees, postal handling charges, local taxes or other import-related charges imposed in the destination country.
Unless the checkout expressly states that such charges are included, these charges are not collected by NKS and may be payable by the recipient directly to the relevant authority, postal operator or carrier.
NKS does not determine or control charges imposed by foreign customs or tax authorities.
8. Customs information
For international orders, the recipient may be required to provide information or documentation reasonably required for customs clearance.
Failure to complete customs requirements may delay delivery or result in the shipment being returned.
Customers are responsible for cooperating with lawful customs and carrier requirements applicable to the shipment.
9. Delivery address and contact information
Customers are responsible for providing a complete and accurate delivery address and appropriate contact details when placing an order.
Please review the delivery address carefully before completing the order.
If you discover an error after placing an order, contact us as soon as possible. We will try to assist, but changes may not be possible once fulfilment or dispatch has begun.
10. Returned or undeliverable shipments
If a shipment is returned because of:
· an incorrect or incomplete delivery address
· refusal to accept delivery
· failure to complete customs requirements
· failure to pay import charges that were disclosed as the recipient's responsibility
we may, to the extent permitted by applicable law, deduct actual, reasonable and lawful return or re-shipping costs from any refund.
11. Risk of loss or damage
For consumer orders, risk of loss of or damage to the goods remains with NKS until the goods are delivered to you or to a person you have identified to receive them, except where applicable law provides otherwise.
Where you independently appoint a carrier that was not offered by NKS, different rules may apply as permitted by applicable law.
For business or professional orders, any different transfer-of-risk arrangement must be expressly agreed in writing.
12. Damaged, defective, incorrect or missing products
Please inspect your order after delivery.
If a product arrives damaged, defective, incorrect, incomplete or materially different from what was ordered, please contact us as soon as reasonably possible.
We may ask for the order number, photographs or other reasonable information that helps us investigate the issue.
The applicable remedies are governed by our Returns, Refunds & Cancellation Policy and mandatory law.
13. Returns and return shipping
Returns, cancellations and refunds are governed by our separate Returns, Refunds & Cancellation Policy.
For eligible change-of-mind returns, return shipping costs may be the responsibility of the customer where permitted by applicable law.
Where NKS is responsible because a product is defective, damaged, incorrect or otherwise non-conforming, NKS will bear reasonable return or collection costs where required by law.
14. Contact us
For shipping or delivery enquiries, please contact:
| info@nanoks.com | |
| +972 54-430-8876 |