Returns, Refunds and Cancellations

If something is wrong with your order

If a product arrives damaged, faulty, incomplete or not as described, contact us within 30 days of delivery. We will replace it or refund it in full, including all delivery costs, at no cost to you.

This is separate from everything below and is never affected by it.

Consumer orders: your right to cancel within 14 days

If you are buying as a private individual rather than for a business, you may cancel your order within 14 days of receiving the goods, without giving a reason.

To cancel: email [email protected] with your order number and the words “I cancel my order”. You may use the standard cancellation form if you prefer — ask us and we will send it to you. Any clear statement of your decision is enough.

After telling us, you have a further 14 days to send the goods back.

We refund you within 14 days of receiving the goods back, using the same payment method you used to order. We also refund the standard delivery charge you originally paid.

Return postage is paid by you, unless the product is faulty or was sent in error.

If you handle the goods more than is necessary to check them, we may reduce your refund to reflect any loss in value.

Products that cannot be returned once opened

For health protection and hygiene reasons, professional treatment products supplied sealed cannot be returned once the seal has been broken, unless they are faulty.

Please return goods unopened, with the seal intact, in a condition that allows resale.

Professional and trade orders

Orders placed by salons, distributors, businesses or professionals are business-to-business sales. The statutory 14-day consumer cancellation right does not apply to them.

Faulty, damaged or incorrectly supplied goods will of course be replaced or refunded.

Contact

Email: [email protected]
WhatsApp: +972 54 430 8876

Nanokeratin System Laboratories Limited
HaPada 23, Ashdod 93535, Israel